Questions about Tickets

Sometimes a number of accounts are created or the Customer Number is not attached to the Pass properly. If you call our Contact Centre, the experts can fix this for you or you can complete our online form here.

This does happen sometimes but it’s easy to fix. Simply email our Contact Centre team to request a pass here. If you have a second user added to your Multilink Foot pass or an additional two users added to you Multilink Vehicle pass you will need to have them all replaced.

Don’t worry, we can help. If your ticket is lost, stolen or destroyed let us know as soon as possible so we can make sure your booked sailing is protected. You can use our Booking enquiries form, selecting Multilink or call our Contact Centre.

If the worst happens and someone uses your pass we will return any journeys used from the time you report it to us to a new pass.

Vehicle passes are for Island residents or those who own a property on the Island. We strongly recommend Multilink vehicle bookings are made in advance as we reserve a minimum of 15% of space per sailing for Multilink Vehicle bookings. It’s especially important around school holidays and festivals. If you find you regularly travel at very short notice the Multilink pass may not be suitable.

The foot passes can be purchased by any of our customers. The passes are purchased in bulk and offer a significant saving on our regular ticket prices. The more tickets you buy, the greater the saving.

You can add two additional users on your Multilink Vehicle pass as long as they live at the same address.

For the full details on how to apply for a Multilink Vehicle pass and what you may need read our Vehicle Passes Product Guide.

It’s really straight forward.

You can buy your Multilink Vehicle Pass online. Follow the link below here and choose your pass – you’ll need to upload proof of your Isle of Wight residency for yourself and up to two additional users using our online form on the contact us page.

You can then download your pass onto the Wightlink app. If you want a paper ticket, contact us with the pass number and we’ll send you one.

We can accept a driving licence, recent utility bill, phone bill, council tax bill or bank statement.

When you travel, you may be asked to provide ID – a photo driving licence, passport or HM Forces ID card is acceptable.

It’s always a good idea to carry some form of photo ID when travelling using a Multilink Pass. We want to make sure our customers are protected and regularly check that the pass holder is the person travelling.

If photo ID cannot be produced when asked, a full Standard ticket cost will be charged and we will not offer any retrospective refunds. You can request a Wightlink ID card by emailing our team here and attaching a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!

We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.

Yes, you can. The length and height of the trailer will determine the additional price to be paid at the time of booking.

Our Multilink Foot Pass is available to Island and mainland residents. You can buy your Multilink Vehicle Pass online. Follow the link below here and choose your pass – you’ll need to upload proof of your Isle of Wight residency for you and a second named user using our online form on the contact us page.

You can request a Wightlink ID card by emailing our team here and attaching a passport sized photo and we can provide you with a Wightlink Photo ID Card. You can keep this with your pass and not have to worry again!

We will also accept a driving licence, HM Forces ID Card or a passport as proof of ID.

The passes are purchased in bulk and offer a significant saving on our regular ticket prices. The more tickets you buy, the greater the saving. Booking in advance is recommended as we reserve 15% of space per sailing for Multilink Vehicle bookings.

For the full details on how to apply and what you may need read our Passenger Passes Product Guide.

These are unique to your Multilink Pass. The ‘T’ number is your Multilink Pass number and the Customer Number allows us to search for your details. You can also use the Customer Number to log in online instead of your email address if you prefer. Please keep these numbers safe and do not share with anyone.

We can refund 75% of the value of any unused journeys as long as you apply for a refund up to 30 days after the expiry date of your pass.

Refunds of Passes are processed by the Contact Centre by email using the Contact Us page online or in writing to Contact Centre, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA. Letter and email must include full name, Address and Pass T Number.

Not at the moment. You must log into the App using the primary account that bought the pass.

Not at the moment. You must log into the App using the primary account that bought the pass.

Yes, if it’s attached to your customer account you’ll see a Ticket Pass option in the menu when you log in.

You must log into the app using the primary account that bought the pass.

Yes, you can. The MyLink foot passenger discount cannot be used to purchase a Multilink Pass. You can, however, use the discount on foot travel and by signing up you can also take advantage of the 15% off hot drinks and bottled water.

Yes, you can. The MyLink foot passenger discount cannot be used to purchase a Multilink Pass. You can, however, use the discount on foot travel and by signing up you can also take advantage of the 15% off hot drinks and bottled water.

You can add more journeys at any time and whenever is most convenient for you.

You can Top Up online here by selecting ‘Top up my Pass’ and logging in to your account or call our Contact Centre who will be happy to help.

Just one thing to remember, you can only Top Up your pass with the same denominations that you previously purchased.

Your pass will be registered for a certain size vehicle. If the vehicle exceeds the dimensions registered on your pass you will not be able to travel using your Multilink Pass but you can purchase a general vehicle ticket that covers the correct vehicle dimensions.

We have two vehicle lengths available. A car or van up to 5m long and up to 2.24m high or a car up to 6m long and up to 2.24m high. Remember to include any tow bars or bike racks etc in the length and height.

You can register an additional two users for the Multilink Vehicle Pass if they live at the same address as you. You will need to show proof of residency for the second and third person and we will then issue additional passes so you can share the number of journeys purchased as you need.

The additional pass holders must book using the main pass holder’s details as these are the details that will be registered with us.

This all depends on how many single, one way tickets you buy. Passes can be purchased in denominations of 10, 20, 40 or 60 single journeys. The more journeys you purchase, the greater the discount.

We will accept a driving licence, HM Forces ID Card or passport as proof of ID but students will also need to show a valid Student Rider, ISIC (International Student Identity Card), TOTUM, UNiDAYS or any photo student ID card with an expiry date or a stamped and signed letter from the school/college/university verifying your student or apprenticeship status.

You can add more journeys at any time and whenever is most convenient for you.

You can Top Up online here by selecting ‘Top up my Pass’ and logging in to your account or call our Contact Centre who will be happy to help.

Just one thing to remember, you can only Top Up your pass with the same denominations that you previously purchased.

You can register one additional user for the Multilink Foot Pass if they are a family member.

The additional pass holder must book using the main pass holder’s details as these are the details that will be registered with us.

Booking online is convenient for most of our customers so we make setting up your online account as easy as possible. All you have to do is complete the set up your Multilink & Season Ticket to use online and we’ll do the rest for you. Easy!

It’s really easy and convenient. Simply log in to your account using your email address and password and continue with your booking. If you’re having problems with your online account you can contact us using the Booking enquiries form, selecting Multilink and we’ll sort it out for you.

Or you can use our booking widget to log in. Select your options and tick the box for ‘I have a Ticket Pass’. You can then select your sailing times and then log in. Booking in advance is recommended as we reserve 15% of space per sailing for Multilink Vehicle bookings.

It’s easy. You can log into your online account or use the Wightlink App to view your remaining journeys. You can also call our Contact Centre and we can tell you the journeys undertaken and answer any questions.

You can amend your booking up to one hour before your scheduled sailing time online, by logging in to your account online, using the Wightlink app or calling our Contact Centre.

Any journeys cancelled up to 24 hours before the scheduled sailing time will be credited back to your Multilink Pass. If you cancel within 24 hours or don’t cancel at all we will not return the journey back to your pass.

You can cancel your booking online or by calling our Contact Centre.

We can refund 75% of the value of any unused journeys as long as you apply for a refund up to 30 days after the expiry date of your pass.

You can return your pass to us with details of your bank sort code, account number and your signature to the Contact Centre, Wightlink Ltd, Gunwharf Road, Portsmouth, PO1 2LA. It can take up to 28 days for a refund to show on your statement.

There are some booking restrictions with Multilink Vehicle Passes. Every sailing, on every day on each route has a minimum of 15% space reserved for Multilink Pass holders.

That’s why we ask that you book in advance and are flexible about the time you travel. We also need you to tell us if you’re not going to travel on your booked sailing so we can offer that space to another Multilink Vehicle Pass holder.